Got a faulty instrument? Don’t worry, Baseline are here to get you back on line quickly. In most cases we can even supply a loan instrument for you to use whilst yours is being repaired*. With discounted rates for contract customers, and a wide range of parts and consumables from our trusted suppliers, Baseline are the obvious choice when it comes to repairing faulty equipment.
We believe in keeping things simple, so we offer three easy ways to get your equipment repaired.
We can still repair your instrument either onsite or in our workshop for a fixed hourly fee, though to take advantage of our free phone support and discounted rates you’ll need to sign up to one of our service contracts, see our servicing page for more information.
Simply send your unit to us and for an initial inspection fee we will investigate and diagnose the fault before providing you with an estimated cost for the repair. If you decide to go ahead with the repair the inspection fee will be deducted from your final bill. Alternatively we can arrange for one of our engineers to carry out the investigation and repair onsite, this will be charged at an hourly rate for parts, travel and labour.
*Free telephone support and loan instruments available to contract customers only, to take full advantage why not sign up to one of our service contracts?
SupportBreakdown support with 24-48 hour business day callouts for our contract customers.
MaintainSpecialist servicing and preventative maintenance carried out by experienced professionals.